Fulfillment Policy

At SADV | design, we are committed to ensuring that your order is processed and delivered in a timely manner. Below, you’ll find the details of our fulfillment process:

1. Order Processing Time

• Orders are typically processed within 1-2 business days from the time of purchase.

• Orders placed after 5:00 PM (ET) will be processed the next business day.

• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

• We offer the following shipping options:

  • Standard Shipping: 5-7 business days

• All orders are shipped via trusted carriers, including USPS, UPS, and FedEx.

3. Shipping Costs

• Standard Shipping: $5.99 

• Shipping costs are automatically calculated at checkout based on the weight and delivery location of your order.

4. Order Tracking

• Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real-time.

• Please allow up to 24 hours for tracking information to update after the order has shipped.

5. Order Cancellations and Modifications

• No cancellations – Once an order is in processing or shipped, it cannot be modified or canceled.

6. Returns & Exchanges

• At SADV | design, we take great pride in creating high-quality, made-to-order products tailored to your specifications. Because each item is custom-made just for you, we are unable to accept returns or exchanges.

  Please review your order carefully before completing your purchase. If you have any questions about the product or need assistance with sizing, please don’t hesitate to reach out to our customer service team prior to placing your order. We’re happy to help ensure you’re confident in your selection!

  Thank you for your understanding and support of our made-to-order process.

7. Damaged or Lost Items

• If your item arrives damaged or is lost in transit, please notify us within 7 days of receipt. We will work with the carrier to resolve the issue and arrange for a replacement or refund.

8. International Orders

• We currently do not ship internationally. 

9. Contact Us

• If you have any questions about our fulfillment process or need assistance, please contact us at:

  • Email: stephanie@sadvdesign.com

  • or submit a message through our contact form.